How do (PRE-ORDERS) work?
Because of the expense, intricacy, and skill required in crafting our products, we occasionally initiate pre-orders, also known as group buys. This approach helps us assess the level of interest in our products and guarantees that everyone who desires our garments will have the opportunity to acquire one.
The only downside to this method is that it will take some time for us to manufacture, pack and ship these garments. Please read more below about the process and expected timelines:
Timeline for how a pre-order run works:
STAGE 1: ORDER TAKING
1 WEEK
Usually, we open the website for a 2-week period to collect orders. Every 7 days, we have a cutoff point where we distinguish between Week 1 and Week 2 orders. Orders from Week 1 are dispatched more promptly compared to those placed in Week 2.
STAGE 2: MANUFACTURING
3 - 8 WEEKS ESTIMATE
Depending on the complexity of item, manufacturing times vary between 3-8 weeks! Estimated time of manufacturing is communicated prior to pre-order window opening. We also have placed a PRE-ORDER warning on our product pages indicating the wait times.
STAGE 3: FULFILLMENT & SHIPPING
2 WEEKS ESTIMATE
After our products pass our manufacturing quality checks*, we'll begin receiving shipments and prepare the shipping labels for processing, packing, and shipping your items. This process usually requires a one-week wait for shipment arrival and shipping label processing. Following that, it will take another week for us to pack and ship your orders. This final stage typically takes 2 weeks total.
Without counting the 1 week order taking process, the wait time from placing an order to the garment being shipped out and on route to the final destination is around 5-9 weeks. Our average is around 6 weeks based on previous pre-order runs.
*Our typical manufacturing quality check is 99% tolerance. This means that for every 100 garments we make, there is bound to be 1 garment that may be defective. If your item is defective, you are free to request a return here.